At Vonzee India, customer satisfaction is important to us.

1. Return Eligibility

Returns are accepted only if:

• Product is damaged or defective
• Wrong item is delivered

You must report the issue within 48 hours of delivery via WhatsApp.

2. Non-Returnable Cases

• Change of mind
• Used or damaged products (after delivery)
• Minor color/design variation

3. Return Process

1. Contact us on WhatsApp with:
   • Order details
   • Photos/videos of the issue
2. Our team will review your request
3. If approved, return/replacement instructions will be shared

4. Refund / Replacement

• Replacement or refund will be provided based on the situation
• Process timeline will be communicated during approval

5. Cancellation Policy

• Orders can only be cancelled before confirmation on WhatsApp

6. Shipping Charges

• Non-refundable unless the product is defective or incorrect